FAQs
For questions regarding your order, please contact our customer service team either via live chat or by submitting a request on our “contact us” page via our website. For all other enquiries please email hi@livewelles.com.
For the latest news, drops and promotions be sure to sign up to join our collective via our website, and follow us on social media at @livewelles.
By changing how performance wear is made, we are doing our part to help solve the planet’s plastic problem, thus leaving less of a footprint. We're continuously working on improving our product range, not just in regard to functionality and quality, but also in terms of sustainability. From material to packaging choices, from suppliers we partner with to office supplies, we make every decision with an Earth-first approach. Our community is dedicated to improving the lives of others — and we believe in taking steps towards the improved quality of our planet as going hand in hand with this mission.
We use higher quality fibers across all of our core lines. We optimize garment quality and construction in order to minimize our fallout. We donate all of our imperfect garments to charity in order to minimize waste. We believe that we are creating high quality garments that are made to last a lifetime.
When it comes to our supplier base, we have a Supplier Code of Conduct in place that is aligned with ILO Declaration on Fundamental Principles and Rights at Work as well as the Ethical Trading initiative. For more information on our Code of Conduct.
We have short term goals and long term goals we are working towards, such as a totally circular closed product loop.
Welles is also a member of 1% for the Planet, which means we're committed to donating at least 1% of annual revenue toward a healthier planet for all.
Absolutely! Our reusable packaging is made from a 100% bio-based plastic alternative derived from corn-starch that will fully compost within 24 weeks. Once it has served its purpose, please dispose of it responsibly in an industrial composting facility. While this is the best solution right now, we are working on creating something even better!
Yes! Welles is a member of “1% for the Planet”, an international organization whose members contribute at least one percent of their annual revenue to vetted causes that protect the environment. This donation is credibly third party certified. To date 1% members have donated over $350 million dollars to vetted environmental protection causes tackling six core issue areas: climate, food, pollution, water and wildlife.
On a product level as well as an operational level, we live by the Maya Angelou philosophy “Do the best you can until you know better. Then when you know better, do better."
By changing how performance wear is made, we are doing our part to help solve the planet’s plastic problem, thus leaving less of a footprint. We're continuously working on improving our product range, not just in regard to functionality and quality, but also in terms of sustainability. From material to packaging choices, from suppliers we partner with to office supplies, we make every decision with an Earth-first approach. Our community is dedicated to improving the lives of others — and we believe in taking steps towards the improved quality of our planet as going hand in hand with this mission.
When it comes to our supplier base, we have a Supplier Code of Conduct in place that is aligned with ILO Declaration on Fundamental Principles and Rights at Work as well as the Ethical Trading initiative. For more information on our Code of Conduct.
We have short term goals and long term goals we are working towards, such as a totally circular closed product loop. To learn more about our approach to sustainability, read here.
Welles is also a member of 1% for the Planet, which means we're committed to donating at least 1% of annual revenue toward a healthier planet for all.
Our proprietary fabric, Terral-X, is made from ocean-bound plastic that is recycled and infused with a breakthrough biomimetic technology called CiCLO™ to form a new performance fiber that will biodegrade at the end of its life-cycle.
CiCLO™ is a safe and effective, nature-based solution to mitigate synthetic microfiber pollution. When added, fibers remain ultra durable and high performance, yet in STARK contrast to the the main negative quality of standard polyester, won't remain in our environment forever through inevitable washing processes and at the ultimate end of its life-cycle.
We combine this with supremely soft and breathable viscose (a renewable cellulose) and super stretchy spandex (you still need to move!), to make a fabric unlike any other.
Fabric content is: 73% CiCLO™ Recycled Polyester // 23% Ecovero(TM) Viscose // 4% Spandex Elastane
Our state-of-the-art fabric is engineered to enhance performance much like athleisure. The natural fibers in our fabric allow it to feel supremely soft and breathable, while the durable eco-polyester wicks moisture away from the body keeping you cool and dry. Terral-X is finished with a Bluesign certified antimicrobial finish that ensures our scrubs are odor resistant.
No, to make a fabric stain resistant or water repellent, it must have a special finish that uses toxic “forever” chemicals called PFAS. Linked to numerous health concerns including cancer, liver and heart disease, these harmful chemicals run off from our laundry cycles and enter our water systems, forever persisting in our environment. Welles is committed to creating responsible, high performing products that don’t jeopardize the health of our community or environment, for that reason, we do not use any materials containing PFAS in our products.
We are proud to partner with factories in the USA, Asia and Central America, each of whom agrees to our code of conduct, audit and certification requirements. Our factories were carefully selected and vetted based on their fair labor standards and commitment to the highest standards for their workers with benefits such as on-site after-school childcare, transport and career advancement classes.
Size guides can be found on the product page of a specific item. Our core items include both a size and fit guide, outlining both the measurements and general fit of the garment. Model sizes can be found in the "size and fit" description on each product.
For a relaxed fit, Welles scrubs run true to size, for a tighter fit, choose one size down.
We currently stock sizes XS-3XL, with plans to expand sizing in late 2022.
We sure do! Both Men’s and Women’s Terral-X products are offered in petite and tall lengths. Refer to our fit guidelines for inseam lengths.
We have 7 core colors, Black, Navy, Royal Blue, Granite, Sky Blue, Peacock and Maroon, with tons of exciting color drops coming very soon!
Absolutely – we’re just getting started! Sign up on our website to join the Welles community and be the first to learn of the latest design and color drops.
Both our Cargo and Essential Pant have a more relaxed fit. Size guides can be found on the product page of a specific item.
For slimmer-fitting styles, try our ‘On-track pants’ and ‘Slim-fit Top’ for Women, and our ‘On-track pants’ and ‘Polo top’ for Men. Join our email list to be the first to learn of even slimmer style pants dropping soon.
In general our styles run try to size, and we recommend sizing down for a slimmer fit. Size guides can be found on the product page of a specific item.
We happily accept unworn, unwashed intact products within 14 days or purchase. All items must be returned with all original packaging and tags attached. Please note all items with personalized embroidery or marked “final sale” are not eligible for returns.
Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for the refund to be posted to your original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.
For exchanges, your new item will be shipped out as soon as your return has arrived at our warehouse.
Yes! Please head to our teams page on our website(INSERT LINK HERE) to submit your order and access more information on team’s discounts.
We do not offer wholesale orders at this time, but feel free to email us at hi@livewelles with details. We will look at wholesale opportunities on a case by case basis.
Absolutely! We offer embroidery for all scrub tops and jackets. Before adding the product to your shopping card, select “add embroidery” from the drop down menu and follow the steps to generate your embroidery.
We will cancel the order and issue a full refund if you contact us by email before your order has been processed in our warehouse. Typically, this occurs 24-48 hours after you place the order.
Not at this time.
Customer should contact us if they would like to change their order after its placed. Using the contact form or using the live chat bubble on the site.
If you created an account when you placed your orders, you’ll be able to log in and your previous orders. You will also be able to check your emails for past orders.
Sales tax, where applicable, is calculated during checkout and is based on shipping location.
Welles believes in paying people fairly for their work. Our pricing is carefully determined to ensure fair wages throughout our supply chain and within our company. For this reason we do not offer price matching or adjustments.
You do not need an account to order from Welles. You may checkout as a guest. But you may want to sign up. With an account, you’ll have exclusive access to new product announcements and promotions.
Not at this time, but coming soon!
We use Fedex, DHL, UPS and USPS
Yes.
Our standard shipping is free for all domestic orders over $100. Shipping prices for orders under $100 are calculated at checkout based on location, and you can pick the rate/speed that suits your needs.
The Welles Customer Service Team will notify you by email once order is confirmed and you'll receive a tracking link in the Shipping Confirmation email you receive when your package ships from our warehouse. Orders placed during weekends will be shipped out the next business day.
You can also check the status of your order using our Order Tracker.
The Welles Customer Service Team will notify you by email once order is confirmed and you'll receive a tracking link in the Shipping Confirmation email you receive when your package ships from our warehouse. Orders placed during weekends will be shipped out the next business day.
You can also check the status of your order using our Order Tracker.
Our packages ship from the USA.
We want you to be happy with your order! Free returns on us.
On average, getting your package to you should take 1-6 business days. You'll be able to view your delivery options and delivery date estimates during checkout.
Once a backordered item is received in the warehouse, it will ship immediately via the selected shipping method.
We want you to love our products as much as we do! If you are not fully satisfied with your purchase, feel free to return or exchange it for a full refund or credit within 14 days of purchase.
All items must be unworn with tags attached and in sellable condition. All items must be returned with all original packaging and tags attached. Please note all items that are embroidered or marked “final sale” are not eligible for exchanges. We monitor returns to identify potential misuse or abuse of our return policies. All replacements are at the discretion of the Customer Care Team.
To start your return or exchange process, just head to our easy and quick digital returns portal here.
Contact hi@livewelles.com for general or international inquiries.
Please allow 3-4 business days for your return to be processed.
We happily accept unworn, unwashed intact products within 14 days of purchase. All items must be returned with all original packaging and tags attached. Please note all items marked “final sale” are not eligible for returns.
All items must be unworn with tags attached and in sellable condition. All items must be returned with all original packaging and tags attached. Please note all items that are embroidered or marked “final sale” are not eligible for returns, refunds, or exchanges. We monitor returns to identify potential misuse or abuse of our return policies. All replacements are at the discretion of the Customer Care Team.
To start your return or exchange process, just head to our easy and quick digital returns portal here.
Contact hi@livewelles.com for general or international inquiries.
Within 14 days of purchase.
All items must be returned with all original packaging and tags attached unworn, washed or damaged. Items that are embroidered or marked “final sale” are not eligible for returns, refunds or exchanges.
Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for the refund to be posted to your original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.
For exchanges, your new item will be shipped out as soon as your return has arrived at our warehouse.
Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for the refund to be posted to your original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.
For exchanges, your new item will be shipped out as soon as your return has arrived at our warehouse.
For questions regarding your order, please contact our customer service team either via live chat or by submitting a request on our “contact us” page via our website. For all other enquiries please email hi@livewelles.com.
Embroidered Items are not eligible for return or exchange.
Not at this time, but coming soon!
