Returns & Exchanges

We get it. Sometimes things don’t work out. Here’s how to get started on a return:

First, locate your order number. Your order number is the four-digit reference number located on your packing slip and order confirmation email. Can’t find it? Contact Us

Start a return or exchange

Policy update: As of October 1, 2024, our Returns & Exchanges policy has been updated. Please review the changes below.

Welles Return Policy:

Returns:

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Instructions:

To return an item, place the item securely in its original box and attach the return label. 

Refunds:

Items marked ‘final sale’ cannot be returned for a refund but can be exchanged one time for a different size only at the original purchasing price. If your preferred size is sold out, you will not be eligible for an exchange.

A restocking fee of $8 applies if you return all items from your order.

Returns are free if you keep at least one item from your order. There is no fee for exchanges or store credit.

After receiving your return and inspecting the condition of your item, we will process your refund.

Exceptions:
The following items cannot be returned or exchanged: