Returns & Exchanges
We get it. Sometimes things don’t work out. Here’s how to get started on a return:
First, locate your order number. Your order number is the four-digit reference number located on your packing slip and order confirmation email. Can’t find it? Contact Us
Start a return or exchange
Policy update: As of October 1, 2024, our Returns & Exchanges policy has been updated. Please review the changes below.
Welles Return Policy:
Returns:
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Instructions:
To return an item, place the item securely in its original box and attach the return label.
Refunds:
Items marked ‘final sale’ cannot be returned for a refund but can be exchanged one time for a different size only at the original purchasing price. If your preferred size is sold out, you will not be eligible for an exchange.
A restocking fee of $8 applies if you return more than 3 items
Returns are free if you return less than 3 items. There is no fee for exchanges or store credit.
After receiving your return and inspecting the condition of your item, we will process your refund.
Exceptions:
The following items cannot be returned or exchanged:
- Defective or damaged items - Please contact us to initiate a return or exchange for a damaged item.
- Embroidered items cannot be returned
Questions:
If you have any questions concerning our return policy, please contact us at: hi@livewelles.com
